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Frequently Asked Questions (FAQ)

The most frequently-asked questions about installing and using Real PDF products are answered below. If you have a question that isn’t answered here or elsewhere on this Web site, please write to support@realpdf.com.

Installing Real PDF software

Do I need to uninstall a previous version of Real PDF before I install a newer version?
No. There is no need to uninstall the previous version before installing a newer version of the program.

Do I need to uninstall the trial version of Real PDF software before I install the full version?
No. The full version of Real PDF software can be installed “over” the trial version. This means that the trial version’s files will be replaced by the full version’s files.

Can I use Real PDF software on both my desktop and portable computer?
If you purchased a single-user license for the full version of Real PDF software, you can use the software on one or more computers you own, provided the program is only used on one computer at a time. If more than one person will be using Real PDF software on different computers at the same time, you must purchase a multiple-user license.

Using Real PDF software

Do I need to purchase Real PDF Server, if I want to install Real PDF on a server computer?
Yes. Only Real PDF Server can be installed on a server computer. You are required to purchase a license if you want to continue using Real PDF beyond the trial period.

Which product works on Microsoft Windows 8.1 64-bit?
All our products work with Windows 8 64-bit and 32-bit. Windows 8 64-bit and 32-bit are also supported.

What is your upgrade policy?
3-Year Free Upgrades.

What are the differences between Real PDF Writer, PDF Generator, PDF Printer, PDF Creator, and PDF Converter?
You can read the RealPDF product comparison chart to get some ideas on the differences between our products. Real PDF Writer is designed for the PDF novice and customers who don't want to invest much on PDF creation software. Real PDF Converter is a bi-lateral conversion software that can create PDF files from virtually any document type, such as Microsoft Word, Excel, AutoCAD, Crystal Report etc, and meanwhile convert any PDF file to HTML, Text, Microsoft Word format.

How can I make CMYK PDF document?
Before you print to RealPDF printer, click the Properties button of your RealPDF printer, explore to the Color Space tab, set the Color Space to CMYK rather than RGB or sRGB.

How to append to an existing PDF file?
There are two ways. One is to use the "PDF Splitter & Merger" utility as included in Real PDF Converter to merge two PDF files. The other way is to choose the "Append to an existing PDF file" option in the Output tab when you create your second PDF file.

Getting Help

If you have a question about purchasing or using Real PDF software that isn’t answered in the FAQ, or would like to report a bug you found in the software, or have a suggestion for a new feature you’d like to see in a future release, please don’t hesitate to write to us.

Contact Us

Sales e-mail
sales@realpdf.com

Support e-mail
support@realpdf.com